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We would like to welcome you to the www.vupbaby.co.uk website's terms and conditions. Using this website (the "Website") indicates that you accept these terms and conditions regardless of whether or not you choose to register with us or order from us. If you do not agree with these terms and conditions, please do not use this website.
The www.vupbaby.co.uk Website is operated by vup Limited, a company registered in England and Wales, the following are our company details:
- Registered office: New Bond House, 124 New Bond Street, London W1S 1DX, United Kingdom
- Company registration number is 6861792
- VAT registration number is 971 459391
- Tel: UK +44 (0)20 7183 8051
- Fax: UK +44 (0)20 7183 8053
1.1 We provide services to you through our Website and those services are provided to you on the basis of these terms and conditions. Please note that they may vary from time to time without notice to you so please check our Website to view the current terms and conditions, as they are binding to you.
2 Pricing policy
2.1 We review our product prices frequently. Prices shown on the Website are current at that time.
2.2 All our prices include VAT (where applicable) at the current rates except where expressly stated otherwise. We reserve the right to change the VAT rate as required by UK law.
2.3. Our discount codes do not apply to Clearance / Sale, Svan, Little Green Sheep, Natural Mat Company, Chambers & Beau, Merci Maman, Baby Blooms, Manduca, Wishbone Bike, Brother Max, Sirch, Beaneasy, Ferm Living and Gift Voucher items.
3 Product description
3.1 To the best of our knowledge, the product descriptions on the site are accurate and up-to-date, but we are continually working to improve our products and so specifications or design changes may be made from time to time which have not been reflected on the site. The Website shows images of products to help you with your selection, but these images should not be taken to be accurate representations of the product - there may be variations between the image and the product. All measurements and weights are approximate.
3.2 Although the products on the Website have been confirmed with each specific supplier as free of BPA, PVC, and Phthalates, www.vupbaby.co.uk has not performed independent testing to confirm this information.
4 Ordering policy
4.1 You can place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order. We will send you an email acknowledging receipt of your order and detailing the products you have selected.
4.2 Our acceptance of an order takes place when we dispatch the product that you have ordered, at which the order becomes binding. The order will not be binding until dispatch, even if payment has already been made by you. We will send you a dispatch confirmation by email.
4.3 We may refuse to accept an order for any reason, including where items selected are not available; where we are unable to obtain authorisation for your payment; if there has been a pricing or product description error; or if you do not meet any eligibility criteria set out in our terms and conditions.
4.4 Our payment transactions are conducted in UK Sterling (GBP). We are unable to offer any alternative currency payment options at this moment.
4.5 All credit card payments must be made in UK Sterling (GBP) and must be made at the time of placing the order by credit or debit card. Goods will be dispatched only after funds have cleared. We accept Visa, MasterCard, Solo, Visa Debit, MasterCard Debit, Visa Electron, JCB and Maestro credit and debit cards. All transactions on this Website are processed using Sage Pay, a secure online payment gateway that encrypts your card details in a secure host environment. Please note, however, that the internet is not a secure medium and we cannot guarantee that your details or any other personal information provided to us will not be viewed by third parties.
5 Dispatch timescales
5.1 We aim to dispatch goods to you within 3 working days after you place your order, but we are unable to guarantee dispatch times. At times we may be waiting for stock to arrive, and your order may take up to a maximum of 10 working days to dispatch. We will email you with the option to cancel if dispatch is likely to take longer than 10 working days.
5.2 Depending on the size/weight/value of your order and chosen delivery method, it will be dispatched by the Royal Mail.
5.3 If your item is not in stock at the point at which you place your order, we will dispatch the product when it is next in stock.
6 Cancellation Policy
6.1 If we have not yet dispatched the items that you would like to cancel, you can notify us by email to firstname.lastname@example.org and we will supply you with a cancellation code. In this situation we will give you a full refund.
7 Return Policy
Making a return is an easy process.
7.1 If we have already dispatched the items, you can return goods you have ordered from us within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. We will also deduct the shipping costs that we have spent on delivering the items to you.
7.2 You need to notify us by email to email@example.com to get a returns code with 7 days of receiving your order. Following receipt of this please send the returns code and all items you wish to return from an order in the same shipment to ensure that your return is processed as quickly as possible. The address to send the returned goods to is VUP limited, 14-18 Heddon Street, London W1B 4DA. Items should be returned in their original packaging to ensure they are adequately protected in transit. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
7.3 All requests for returns codes should be communicated to us at firstname.lastname@example.org. Please note that we may not accept liability for goods that are not returned via the same delivery method used to deliver to you.
7.4 Please note, due to the varying processing times of individual issuers, card refunds may take up to 10 working days to appear in your account.
8 Access to our Website
8.1 While we try to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. We may suspend access to our Website temporarily and without notice in the case of maintenance, system failure or repair which is beyond our control.
9 Visitor Material and Conduct
9.2 You are prohibited from posting or transmitting to or from this Website any material: (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause offence, annoyance or inconvenience; (b) for which you have not obtained all necessary licenses and/or approvals; (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
9.3 You may not misuse the Website (including, without limitation, by hacking).
9.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 9.2 or 9.3.
10 Links to third party websites
10.1 We provide links to third party websites on this Website. If you use these links, you leave this Website. We have not reviewed all of these third party websites and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
11.1 To register with www.vupbaby.co.uk you must be over eighteen years of age.
11.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
11.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately.
11.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
12.1 We, any other party (whether or not involved in creating, maintaining or delivering this Website), and any of our directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way. This exclusion of liability also applies to with the use, inability to use or the results of use of this Website, any third party websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment and other hardware, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.
12.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.
12.3 If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume and bear all costs thereof.
12.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents or agents of an of them, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person or any other entity using your registration details.
13 Governing Law and Jurisdiction
13.1 These terms and conditions are governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions will be subject to the exclusive jurisdiction of the English courts to which you will be deemed to submit on entering into any purchase contract with us.
13.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from locations outside the United Kingdom where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and therefore you are responsible for compliance with local laws.